Privacy Policy

At Life Shared, we value your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our services or visit our website at www.lifeshared.com.au, including any apps or digital tools we use to support your care.

1. What Information We Collect

We may collect:

Your name, contact details (phone, email, address)
Information about your care needs, services, and preferences
Notes or communication from support staff
Information you enter into any Life Shared–approved app
Website and app usage data (e.g. pages visited, features used)

2. How We Use Your Information

We use your information to:

Provide and coordinate services through Life Shared

Support your care journey using approved digital tools and apps

Communicate with you or your chosen representatives

Comply with our legal, regulatory, or funding obligations

Improve our services and technology experience

We do not sell or rent your personal information to any third parties.

3. Use of Apps and Digital Tools

To support our services, Life Shared may use apps or digital platforms for things like:

Care planning and progress tracking

Secure messaging between you and your care team

Appointment bookings or schedule coordination

Document storage and consent forms

All apps are selected with your privacy and security in mind. We only use tools that comply with Australian privacy laws, and your data will only be shared with these providers if required to deliver your care.

If you do not wish to use a particular app, we’ll always aim to provide an alternative method of communication or service.

4. How We Protect Your Information

Your information is stored securely and only accessed by authorised Life Shared staff or trusted service partners. We use secure systems, passwords, and encryption where appropriate to keep your information safe.

5. Sharing Your Information

We may share your information:

With your consent, with other service providers involved in your care

With government departments, funders, or auditors where required

With IT or software providers who help us deliver our services (under strict agreements)

We only share what’s necessary and take care to protect your data.

6. Your Rights

You can:

Ask to see the personal information we hold about you

Request that we correct or update your information

Withdraw your consent at any time (subject to legal obligations)

To do this, just contact us using the details below.

7. Cookies and Website Analytics

Our website and apps may use cookies or analytics tools to help us understand usage patterns and improve functionality. This data is anonymous and doesn’t identify you personally.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available at www.lifeshared.com.au/privacy-policy

If you have any questions about this policy or your information:

enquiries@lifeshared.com.au
www.lifeshared.com.au